SOURCE is the First Promo Item Specialist to obtain the ISO 9001 Quality Seal of Approval
SOURCE is the first Promo Item Agency to obtain an ISO-Certificate from TÜV Rheinland. The evaluation and rework of SOURCE’s quality management lasted a total of 6 months. The result is visible: SOURCE is the first and only Promo Item Specialist to receive an ISO-Certificate. Thus customers and business partners are guaranteed quality that is constant and verifiable.
ISO 9001 is an internationally recognized standard used to examine and optimize a company’s quality management. The aim is to create uniform quality according to customer requirements. In order to achieve this, current company processes and quality standards are examined in order to discover and utilize possibilities for improvement and rationalization. In obtaining its certification, SOURCE was aiming at creating even more efficient and transparent processes, to sensitize its employees to the „Quality Management“ idea, and in any case to increase customer satisfaction. „The ISO-Certificate distinguishes our optimized processes. Our customers should feel completely certain that they are able to find in us a competent partner for their promo items activities.“, said Eric Fritz, the Quality Process Manager. After the first evaluation of process documentation, the reengineering of current process and the introduction of new process and norms was achieved. In this context, business areas such as order processing, quality of items, and logistics could be optimized with lasting effects. Our SOURCE Online-Shop was also subjected to a reworking based on ISO requirements. Quality and process manuals were created in order to communicate the developed standards within the company and to maintain them for the long term. Following an intensive restructuring and standardization phase, SOURCE finally obtained its ISO-Certificate on November 22, 2006. The ISO-Certificate is a reliable indicator of quality and transparency through efficient work processes and high customer orientation. As the trailblazer that it is, SOURCE yet again sets new standards in advertising.
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